Shilo
Twinsburg, Ohio

Thatcher
Rocky River, Ohio

Lili
Cleveland, Ohio

Cherokee
Brunswick, Ohio

How often does your staff come out to service my yard?
Most people with 1 to 2 dogs prefer service once a week. Sometimes we suggest more frequent service if there are more than 2 dogs or a small yard - either way it's up to your best friend. In some neighborhoods we offer twice-a-week service. The Center for Disease Control recommends dog waste be cleaned up weekly. Click here for more information about the diseases associated with dog feces

Is there an extra charge for first time service?
For yards that have not been cleaned on a regular (weekly) basis, we recommend a verbal or on-site estimate to determine the cost of the initial clean-up. For those who stop cleaning your toilet during the winter months, you'll need to ask for the "spring clean-up". Please call us for more information and rates.

Can my dog stay in the yard while your working?
In most cases, yes. We get along with most of you, however there are some cases when you don't let us in (just doing your job). We always ask if your socialized and try to meet you whenever possible. If you're not good with strangers then we'll ask your human to keep you inside while we're visiting. We don't want to take unnecessary risks with you or our employees. If you are in the yard, lucky you...our staff loves to take a few extra minutes to play.!

How do I pay for service?
Regular weekly service clients receive an invoice in the mail at the end of the month. There is a $5.00 late fee for accounts not paid by the 15th of the month following service. One-Time service and "Winter/Spring Clean-Up Service must be paid in advance or upon completion of the service. Payments received early will be automatically entered into a monthly random prize drawing. We accept cash or checks as well as Visa, Mastercard, Discover, American Express and E-Checks payable through paypal.com. Please make checks payable to Happy Tails Inc.

Does your company work through winter?
Yes. We work in the pouring down rain, sleet, snow and hail. We know you keep making your mess all year long so and our company continues to clean it up year round. If the weather conditions are dangerous for our Pooslingers service may be skipped that day, but we will make it up or charge you less for your next visit.

When can you start service at my home?
We prefer to speak with our clients over the phone prior to starting service. Call us at 216-771-1551 or if you are too busy and prefer to send us an e-mail and we'll contact you at a convenient time. If you reach voicemail leave a message because chances are we're out making hundred of other tails wag in Northeast Ohio. We want you and your family to have a safe, healthy and clean environment...we're eager to clean your toilet!

What is your Satisfaction Guarantee?
We promise that you and your dog will get service your both happy with. We know our business depends on doo-ing excellent work, and it's the quality of our service on which we stake our success. We're working very hard to provide reliable, high-quality service. If there is ever a time our service is not completely satisfactory, please let us know within 24 hours and we will make it right by either coming back to recline the yard promptly, or by crediting your account accordingly.